Terms & Conditions

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Effective Date: 5/22/2025

Welcome to Ordinary Cookies! By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully.

1. Ordering & Payment

All cookies are made to order and require 24 hours’ notice unless otherwise stated.

Payments must be completed at checkout via credit card, Venmo, Zelle, or any other method you accept.

Orders are confirmed only upon receipt of payment.

2. Cancellations & Changes

Cancellations or changes must be requested at least 12 hours before the scheduled delivery or pickup.

We reserve the right to deny last-minute cancellations or changes due to our baking schedule.

3. Delivery & Pickup

Delivery is currently available in Santa Clarita, CA (subject to change).

Customers must be available to receive the delivery at the agreed time.

Pickup times must be coordinated in advance and adhered to strictly.

4. Allergens & Ingredients

While we offer nut-free and gluten-free options, all cookies are prepared in a home kitchen that may contain nuts, gluten, dairy, and eggs.

Please contact us for detailed ingredient lists or allergy-related concerns.

5. Returns & Refunds

Due to the perishable nature of our cookies, we do not accept returns.

If there is an issue with your order, please contact us within 24 hours of delivery or pickup.

We may offer a partial or full refund or replacement at our discretion.

6. Intellectual Property

All photos, logos, and product names on this site are the property of Ordinary Cookies.

Please do not use or reproduce any content without our written permission.

7. Limitation of Liability

We are not liable for any allergic reactions, delays caused by weather or third-party carriers, or errors due to incorrect customer-provided information.

8. Modifications

These Terms may be updated from time to time without prior notice. Continued use of the website constitutes agreement to the updated terms.